Barbara Polek

Head of Supply Chain Management & Distribution
Santhera Pharmaceuticals

Barbara is responsible for the supply of an orphan drug to patients affected by a rare disease. She develops and implements tailored distribution solutions for pre-licence and regular commercial sales in Europe and ROW and manages all supply related activities – in collaboration with a network of contract manufacturing and distribution services providers. Barbara harnesses almost thirty years of work experience at Roche and small specialty pharma companies.

Check out the incredible speaker line-up to see who will be joining Barbara.

Download The Latest Agenda

Conference day one – Tuesday 19 April 2016

Tuesday, July 4th, 2017

17:20 CUSTOMER INTERVIEW: Outlining how you can adapt your distribution strategy to truly add value to the customer experience

A unique opportunity to listen to your customers’ perspective on how you can add value to them directly.
•In what ways can pharma, wholesalers and distributors improve their customer service?
•Which customer experience innovations can pharma implement? •What are the best ways for pharma to receive feedback from the customer?
•What really matters on a day-to-day basis in the pharma product delivery experience?

Conference day two - Wednesday 20 April 2016

Friday, August 4th, 2017

14:45 DRILL-DOWN ROUND TABLES: What do you need to achieve a first-class customer experience in your distribution channels?

•Which customer requirements should you prioritise for this channel?
•How can you best align distribution channel requirements between Supply Chain Management and Commercial?
•Which capabilities would a distribution partner of choice have to meet?
•What are the differences in how you implement your strategy product-to-product, market-to-market?

Table 1: Improving the customer experience for a future product portfolio -
Roeland Vandebrouck, Distribution Network Director, AstraZeneca
Table 2: Product launch -
Barbara Gros-Piron, Senior Manager PLM, Celgene
Anja Schulze, Global Distribution Operations Manager, Norgine Table 3: How can you optimise customer service for a high-value rare disease product? -
Barbara Polek, Head Supply Chain Management & Distribution, Santhera Pharmaceuticals